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Medical Underwriting and Operations Lead, Bournemouth

Client: Vitality Corporate Services Limited

Location: Bournemouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 15.08.2025

Expiry Date: 29.09.2025

Job Description:

About The Role

Team: Clinical Leadership team

Working Pattern: Hybrid, 2 days per week in either the Vitality Bournemouth or London offices. Full-time hours. We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Demonstrated underwriting experience in medical insurance or life (preferably at least 2 years), though strong transferable experience may be considered
• Understanding of underwriting processes, risk assessment, and regulatory requirements
• Analytical and problem-solving skills

Role overview:

As the Medical Underwriting Service and Operations Lead, you will drive innovation and oversee servicing and underwriting for new and existing business. Focus areas include process improvement, digitising the customer journey, and enhancing broker and client experiences. You will work closely with the Team Manager and be responsible for areas such as risk, systems, service delivery, and transformation, including automation and data-driven improvements.

Key responsibilities:

Leadership:

• Lead underwriting and servicing operations, collaborating with internal teams and external partners
• Foster a high-performance culture and provide mentorship and technical guidance

Change, innovation, and improvement:

• Drive continuous improvement in underwriting and operational processes
• Lead strategic projects including digitisation and automation
• Stay updated with industry trends and regulatory changes

Operations:

• Manage end-to-end underwriting processes ensuring compliance
• Monitor KPIs/SLAs and implement improvements
• Enhance management reporting and data analysis to identify opportunities

Stakeholder management:

• Build strong relationships with brokers and partners
• Act as a liaison across business units
• Communicate progress and insights to senior leadership
• Serve as a subject matter expert in medical underwriting

Qualifications:

• Excellent leadership, communication, and interpersonal skills
• Strategic thinking and innovative mindset
• Strong Excel and data analysis skills
• Excellent planning and organisational abilities
• Experience in project delivery and continuous improvement
• Comfort with medical concepts and terminology

Benefits:

• Performance-based bonus schemes
• Up to 12% pension contributions, with company matching up to 6%
• Vitality health insurance with rewards and benefits
• Life assurance of four times annual salary

And many more benefits! For details, visit our careers page.

Our promise to you:

• Support your health and well-being
• Provide a flexible, inclusive work environment
• Help you grow your career
• Recognise and reward your contributions
• Offer opportunities to make a societal impact

We are committed to diversity and inclusion, welcoming applications from all backgrounds. We also focus on sustainability by rewarding healthier choices and caring for the environment.

If interested, apply early as high application volume may lead to early closing.