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Senior Accounts Manager- Medical Law Services

Location- We work across England, with offices currently in Manchester, Liverpool, Leeds and Southport. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.

Medical Law Services has a fantastic opportunity for an Senior Accounts Manager to join our growing team.

This role is integral to MLS's ongoing client success and service excellence. You will be responsible for managing key client accounts, building strong and lasting relationships, and ensuring a high level of service delivery across all touchpoints. As a trusted partner to both clients and internal teams, you'll help shape the client experience and contribute to our reputation as the most reliable partner in the medico-legal sector.

In return we offer:

• 35 hours working week
• Annual bonus scheme
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• A dedicated Learning and Development team, to help support you develop and grow
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awardsfor winning nominees

Main Responsibilities:

Client Relationship Management

• Manage and nurture long-term relationships with existing clients
• Act as the primary point of contact, providing exceptional account support and communication
• Ensure client satisfaction through consistent, professional service
• Attend meetings, events, and feedback sessions to understand and respond to client needs

Service Delivery & Insight

• Work with internal teams to ensure service standards and delivery align with client expectations
• Collaborate to resolve client concerns and implement service improvements
• Provide insights and feedback to support ongoing client retention and growth

Operational Coordination

• Support monthly and quarterly reporting on client activity and service delivery performance
• Help maintain accurate records of client interactions, account statuses, and feedback
• Contribute to continuous improvement in account management processes and documentation

Compliance & Innovation

• Stay informed on industry trends, client requirements, and regulatory updates
• Support the implementation of digital and AI-driven solutions that add value to client services
• Maintain high standards of professional conduct and compliance

Essential Skills and Experience:

• Proven experience in account management, client services, or stakeholder-facing roles
• Background in medico-legal, legal, or professional services
• Excellent communication and relationship-building skills
• Strong organisational abilities and attention to detail
• Comfortable working cross-functionally and managing multiple priorities
• Commercial awareness and a client-first mindset

  Desirable Skills and Experience:

• Familiarity with compliance and regulatory standards in a legal or healthcare setting
• Experience with digital transformation and CRM or AI tools for client management

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Medical Law Services- MLS:

Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease.

We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry - because we understand that balance drives performance.

We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you're starting your career or aiming for leadership, you'll find a clear path to progress and development here - from apprenticeships and professional qualifications to senior roles.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

If you would like to more, please visit our website

MLS - Medical Law Services