OverviewJob title: Deputy General Manager. Accountable to the General Manager and working in partnership with Clinical Director and Head of Nursing, to support operational delivery, performance, financial performance, governance, change, and business development across the Care Group.The Deputy General Manager will work alongside the General Manager in the delivery of financial, quality, performance, productivity, and workforce targets, agreed as part of the business planning, appraisal, and personal development process.The Deputy General Manager leads the Planned Medicine teams, including managers responsible for service and performance, to ensure the efficient and effective delivery of high-quality patient-centred services, strategic planning and development, and change programmes.Accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development, and support of the Trust's Human Resource policies and procedures. The Deputy General Manager is accountable to the General Manager for service delivery against the Care Group's aims and objectives.The role requires establishing collaborative relationships with colleagues within the Trust and with external agencies to assure delivery of the Care Group's business plan and strategic vision. Line management of staff should be undertaken professionally, with each member having a development and training plan aligned with Care Group, Site, and Trust objectives. Job responsibilitiesDelivery of safe, high quality Patient CareCreate an environment within the Surgery Care Group where care, safety, and patient satisfaction are the top priorities. Emphasis is placed on learning from patient feedback and risk management systems to drive continuous service improvement and risk reduction.Ensure high quality clinical services are delivered in line with the Trust's Quality Strategy and available financial resources.Listen and respond to concerns identified through tools including the annual patient survey, real-time patient feedback systems, formal complaints, and provide regular feedback and support for staff as appropriate.GovernanceActively involve and lead staff in Clinical Governance in line with Trust systems, processes, and priorities.Participate in service reviews to ensure care is delivered in line with best practice and that actions are taken to address system failures.Work with the Triumvirate Leadership team to monitor trends, disseminate best practice, and promote learning throughout the Department.Ensure external assessment responsibilities (e.g., Risk Management and Care Quality Commission standards) are fulfilled.Together with the triumvirate, lead the management of complaints and learning from complaints, SIs, and other incidents. Ensure appropriate action is taken to address concerns and prevent recurrence.Ensure incident reviews are timely with action plans completed to an agreed timetable and progress feedback provided.Communicate sensitive information to patients, families, and staff, including chairing Local Resolution Meetings.Operational planning and deliveryOversee operational delivery of all services within the portfolio, potentially across sites.Collaborate with internal teams to devise systems to proactively manage service demands and ensure full implementation.Provide effective support and administrative services for all clinical areas, meeting service needs.Initiate and oversee regular service reviews and resource developments through the annual planning process.Monitor activity against agreed plans and targets; implement corrective actions as required.Respond at a senior level to escalated operational issues; liaise with patients and staff to resolve concerns, including stressful or distressing situations.Build networks with other care groups and departments to support efficient patient care and flow. Support service redesign and quality initiatives and respond to reasonable management requests.Performance managementOversee delivery of services in line with activity and income plans; manage expenditure and support continual service development in efficiency and quality; implement demand management initiatives with commissioners.Implement and monitor a performance management framework and address escalated issues within the Care Group.Identify early needs for remedial action plans where targets are not met; implement within the service.Support operational performance to meet national and local access targets; assist with implementing national standards across the Trust.Coordinate service reviews and peer-reviews; ensure actions are implemented; lead service reviews where performance concerns exist.Ensure adherence to Trust processes related to contractual requirements (e.g., demand management) and monitor benchmarked performance against indicators.Financial and physical resourcesEnsure optimal use of resources and maintain effective financial control.Identify and manage cost improvement plans to meet financial targets.Lead improvement and capital projects with clear timelines, KPIs, risk management, and benefits realisation.Collaborate with finance, information/planning teams, and service leads to ensure accurate service line reporting and actions to improve productivity and reduce costs.Act as an authorised signatory within delegated limits.Strategic planning and change deliverySupport the General Manager in developing the annual Care Group activity plan aligned with the corporate plan and financial management expectations.Develop strong internal and external stakeholder relationships for continuous quality service development and patient safety outcomes.Incorporate survey results, capacity and financial planning, service improvement, governance, HR management, diversity and inclusion into annual planning.Lead on developing robust business cases for new developments and ensure timely implementation and benefits realization.Lead operational development and analysis post-implementation of innovative change projects in line with strategies.Identify new opportunities for business development within and across services; lead medical staffing demand and capacity mapping for improved delivery and efficiency.People ManagementLead and coach the team to achieve objectives; address underperformance and recognise excellence.Participate in regular performance appraisals; ensure clear objectives and development plans for all team members.Ensure the team meets statutory and mandatory training and professional requirements; manage absences and rosters; maintain high productivity.Identify and fill vacancies in line with the Trust's recruitment policy and process.Human resource managementRespond to staff survey feedback with the Triumvirate leadership team and implement a care group response.Apply national and local HR best practices, ensure timely and consistent issue resolution, manage HR metrics, promote Equality and Diversity, and conduct Equality Impact Assessments on new changes.Person specifications and qualificationsEducation and QualificationsEducated to degree level or equivalent senior level experienceTrack record of continuous professional and management developmentRelevant Masters or equivalent experience (e.g., MBA)DesirablePrince 2 qualification or equivalent experienceKnowledge and ExperienceEvidence of leading successful projects or operational performance improvements, including business case preparationSignificant NHS service or general management experience with responsibility for operations, staff, budgets, performance targets, and discharge arrangementsExperience of complex financial reporting and budget management in healthcareKnowledge of managing medical rotas and compliance issues; NHS or similar provider experience preferredProven service development and quality improvement experience; knowledge of service improvement toolsUnderstanding of HR processes and staff managementAdditional KnowledgeKnowledge of changing NHS environment, strategy, and policy agendasExperience with service initiation/commissioning, contract negotiation, and monitoring of outcomesSkills and CompetenciesOperations and project management methodologiesPeople and project management skillsAdvanced analytical and judgement skills with complex dataAbility to work flexibly, prioritise, and manage resources under changing demandsAbility to manage highly complex situations with conflictExcellent communication, networking, and negotiation skills; track record in delivering targets and complex business casesStrong management, coaching, and relationship-building abilitiesExcellent organisational skills with the ability to prioritise, meet deadlines, and delegate effectivelyAdditional InformationA commitment to partnership working, inclusion of a diverse workforce, and service integrationAbility to carry out the physical requirements of the post, with reasonable adjustments under the Equalities Act 2010Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure submission to the DBS is required.Certificate of SponsorshipApplications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For information, visit the UK Visas and Immigration website.From 6 April 2017, skilled worker applicants for entry clearance must present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants are also subject to this requirement.Employer detailsKing's College Hospital NHS Foundation TrustAddress: King's College Hospital, Denmark Hill, London SE5 9RSEmployer's website: https://www.kch.nhs.uk/ #J-18808-Ljbffr