OBJECTIVE OF THE ROLE To provide an professional and proactive response to requests for assistance. Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements. Engage with others and collaborate to achieve the Allianz Partners Vision and Mission. Hours Full shift – based on 35 hours per week. Shifts covering 24 hours.

MAIN RESPONSIBILITIES Quality and Customer Focus Our vision is to be renowned as the caring premium UK assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. • All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way. • To provide proactive solutions to our customers in line with our clients expectations. • To manage each task to ensure that customers receive the most appropriate service in a timely and cost effective manner. • To monitor all aspects of the task to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress. • To complete all Middle Office Tasks assigned to you in order of priority, using the most proactive approach to deliver the...