Job Title: Clinic Medical Administrator – Wellness & Longevity Clinic

Location: Wimpole Street, London

Working Hours: Monday–Friday – requires some flexibility and some Saturday working

Industry: Wellness and Longevity

Salary: £28,000

About Us:

At NADclinic, we’re proud to be an innovative, forward-thinking and truly transformational company that gives our clients the opportunity to ‘be their best self’. With a team of medical professionals specialising in nutrition, neurology and complementary therapies, we aim to improve psychological and physical health and performance. We do this through harnessing the unique power of essential and life-changing NAD+, a molecule that helps our cells produce energy, and which can mitigate the debilitating effects of ageing, illness and chronic conditions. 

Role Overview:

We are seeking a proactive and organised Medical Administrator to join our growing team. This is a key role responsible for ensuring the smooth day-to-day administrative operations of the clinic, supporting both clinical staff and clients.

This is not your typical front desk role. As the first point of contact for our high-profile clientele, you will be the face and heartbeat of NADclinic – responsible for creating a seamless and luxurious experience from start to finish.

The ideal candidate will be friendly, detail-oriented, and experienced in medical administration or private healthcare settings and will demonstrate excellent attention to detail.  Applicants must be able to multi-task, speak fluent English, competently use Microsoft Outlook/Word and have a fantastic phone manner.

Job responsibilities will include:

• Provide administrative support to the Clinic medical team

·    Welcome and engage clients with warmth, professionalism, and genuine care

• Manage enquiries from Clients, answering the telephone, dealing with bookings for consultations and treatments. Maintain accurate and confidential client records and databases

·     Manage concierge requests and VIP outcall appointments with precision

·     Ensure the front of house area is immaculate, calm, and reflects our premium brand and support clients with information on treatments, wellness packages, and protocols

• Liaise with clients in a professional and friendly manner, both in-person and via phone/email
• Prepare clinic booking lists and ensure efficient service delivery to Clients
• Process payments taken in clinic
• Support the coordination of diagnostic testing, referrals, and results tracking
• Assist with ordering and managing stock of medical supplies and wellness products
• Assist in ensuring the compliance with CQC standards and data protection regulations
• Contribute to a smooth, high-quality client experience from first contact through ongoing care

Requirements:

• Previous experience in a medical or private healthcare administrative role
• Strong organisational and multitasking skills

·     A natural people person – you genuinely love interacting with clients

• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and clinic management software
• Ability to handle sensitive information with confidentiality and professionalism
• A positive, team-oriented attitude and a genuine interest in wellness and client care

What We Offer:

• Competitive salary
• Supportive, vibrant working environment.
• Complimentary treatments 
• Friends and family discounts 
• Be part of a quality and rapidly growing luxury brand in the wellness industry.