Client Relationship Management | UK, London

OTHER LOCATIONS: UK, Edinburgh | UK, Manchester

It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that operates at the intersection of healthcare, marketing, communications, tech, and the people at the heart of it all. We work with health and wellness companies to create and inspire healthier, happier, and longer lives. We are looking to add to our team of over 2,000 talented professionals. At Real Chemistry, we leverage tech, data, and creativity to make the world healthier. You in?

Job Summary:

As a Senior Account Manager, you will be the primary day-to-day contact for clients, managing relationships and overseeing the delivery of multiple projects. You will act as a client account lead or captain, responsible for executing parallel projects and coaching junior team members, ensuring effective project delivery alongside the account lead or sponsor.

You will also be expected to understand the overall programme across your accounts, participate in strategic planning, manage finances, and develop your leadership skills to manage upwards and downwards based on project needs.

Responsibilities:

• Serve as the main client contact, providing updates, anticipating needs, responding to queries, and managing expectations regarding timelines and scope.
• Translate client briefs into clear plans for your team and lead the execution of large projects with minimal support.
• Confidently challenge clients and provide counsel throughout projects.
• Support your account lead with programme and team challenges, identify growth opportunities, and contribute to new business efforts.
• Develop leadership skills by inspiring and mentoring junior team members, managing budgets, and supporting financial processes.
• Participate in internal initiatives to foster team culture and share industry insights.

Required skills and experience:

• Excellent communication skills, both written and verbal.
• Proficiency in data communication and presentation development.
• Problem-solving skills with a track record of delivering high-quality work on time and within budget.
• Experience mentoring junior team members.
• High energy and adaptability in a fast-paced environment.

Workplace Policy:

Our hybrid work model combines in-office and remote work, with expectations for in-office presence two days a week near Moorgate, London, or at new office locations as they open. We value in-person collaboration for team meetings, learning, and client engagement, while supporting flexibility for remote work.

We offer a comprehensive benefits package including holiday, medical and dental insurance, pension, wellness reimbursements, and more. Learn more at: www.realchemistry.com.

Note: Please be aware of scam activities impersonating Real Chemistry. Do not share personal or financial information with unverified sources. For more details, read our security notice.

Working in healthcare involves understanding scientific treatments and communicating effectively to improve patient outcomes. Our teams specialize in Scientific & Medical Affairs and Medical Education, driving therapy adoption and addressing complex health challenges.