Remote Phone Support Specialist
Location: Yeovil, Somerset
We are setting out on a journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platforms.
In this role you would join our technical specialists who help our clients achieve a smooth transition to Education Horizons products, integrations with other tools and vendor products including reporting tools to provide rich insights into their school’s and students’ success.
Provides the first line of support and assistance to our clients.
Ensures that all support enquiries are responded to effectively and in a timely manner.
Assists the department in building and consolidating knowledge within the team by writing, reviewing, and updating knowledge base articles.
Works within the Education Horizons Information Security Management System and policies.
Remains committed to ongoing learning to develop customer service skills and develop functional and technical knowledge.
School management systems (desirable)
Accounting and payroll systems (desirable)
Basic Windows, Linux, or SQL knowledge (desirable)
Experience of working in a B2B SaaS support environment (essential)
A strongly customer-service focused work ethic (essential)
Familiarity with service management processes and systems (desirable)
Working knowledge of Salesforce Service Cloud (desirable)
Passionate about delivering exceptional customer service
Confident and strong communicator both on phone (verbal) and via email and case updates (written)
Ability to work independently as well as within a team, engaging with teams both locally and remotely
If you’re concerned that you’re not ticking all the boxes but think you may have some transferable skills that could help you ace the role, just apply!
At Education Horizons we value output and impact over rules and policies. We will not be accepting unsolicited phone calls or applications from employment agencies at this time. Apply
