Job summary The Oak Gables Partnership is a forwardthinking practice. We would welcome acandidate who has an interest and vision for service development in the everevolving NHS. The successful candidate will provide general assistance to the patients of the Practice and visitors to the Practice, and project a positive and friendly image, either in person or by telephone. We have recently moved into a purpose built medical centre and we now want to expand our team to further develop the Practice. Main duties of the job To receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way. This will include making appointments, processing prescriptions and assisting patients with problems, queries & resolutions. To work as part of a team in achieving patient and staff satisfaction. About us The Practice has 8 GP's and 1 GP trainee. The nursing team is made up of 1 Practice Nurse, an Assistant Practitioner, a Health Care Assistant and a Phlebotomist. We have a reception and data team who provide a wealth of knowledge to patients and colleagues. We all strive to work together to achieve job satisfaction for staff and excellent customer service for patients. Job description Job responsibilities JobResponsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance with written policies and protocols Filing and scanning post Faxing and photocopying as requested Receiving patients into the surgery Handling completed repeat prescriptions to patient and checkingnames and address Being able to cover all reception positions as necessary The processing of all appointment requests for appointments bothon the day and appointments for the future Dealing with patients on the telephone and in person Dealing with visit requests and general enquiries coming into thesurgery Processing patient arrival at the surgery Dealing with specific appointments, i.e. medicals, meetings etc The general administration and working of the appointments system The clinical system used in the practice is EMIS Web You will be dealing with registration of new patients, computerdata entry and medical records Processing change of address and patient demographics Processing repeat and acute prescriptions in accordance withpractice guidelines and after appropriate training Test results and the processing of tasks within the clinicallaboratory reports coming into the practiceThe summarising of patient notes onto the computer, afterappropriate training. The above list is not exhaustive and there will be many moreduties expected of the receptionist to ensure the daily smooth running of thepractice at all times. The applicant must be flexible in their approach to workingpatterns, and may be required to work at different times of the day, to coverholidays and sickness. Notice will begiven of the change of working hours where possible. Communication Thepost-holder should recognise the importance of effective communication withinthe team and will strive to: Communicateeffectively with other team members Communicateeffectively with patients and carers Recognisepeoples needs for alternative methods of communication and respond accordingly Job description Job responsibilities JobResponsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance with written policies and protocols Filing and scanning post Faxing and photocopying as requested Receiving patients into the surgery Handling completed repeat prescriptions to patient and checkingnames and address Being able to cover all reception positions as necessary The processing of all appointment requests for appointments bothon the day and appointments for the future Dealing with patients on the telephone and in person Dealing with visit requests and general enquiries coming into thesurgery Processing patient arrival at the surgery Dealing with specific appointments, i.e. medicals, meetings etc The general administration and working of the appointments system The clinical system used in the practice is EMIS Web You will be dealing with registration of new patients, computerdata entry and medical records Processing change of address and patient demographics Processing repeat and acute prescriptions in accordance withpractice guidelines and after appropriate training Test results and the processing of tasks within the clinicallaboratory reports coming into the practiceThe summarising of patient notes onto the computer, afterappropriate training. The above list is not exhaustive and there will be many moreduties expected of the receptionist to ensure the daily smooth running of thepractice at all times. The applicant must be flexible in their approach to workingpatterns, and may be required to work at different times of the day, to coverholidays and sickness. Notice will begiven of the change of working hours where possible. Communication Thepost-holder should recognise the importance of effective communication withinthe team and will strive to: Communicateeffectively with other team members Communicateeffectively with patients and carers Recognisepeoples needs for alternative methods of communication and respond accordingly Person Specification Experience Essential Minimum of 1 year NHS experience Experience of working in Primary care or GP Practice. Experience Essential Minimum of 1 year NHS experience Experience of working in Primary care or GP Practice. Person Specification Experience Essential Minimum of 1 year NHS experience Experience of working in Primary care or GP Practice. Experience Essential Minimum of 1 year NHS experience Experience of working in Primary care or GP Practice. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Oak Gables Partnership Address Shaw Crompton Medical Centre Westway Shaw Oldham OL2 8BF Employer's website