Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Medical Communications is a truly exceptional team at PPD!  We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers.  We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world.  Come join our growing global team of over 900 healthcare professionals providing medical information and education.

The Medical Information Specialist position provides technical and medical information, and/or performs intake of adverse events / product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

At Thermo Fisher Scientific we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.   

Summarized Purpose:

 
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.  Processes fulfillments and provides clinical trial information or after-hours on call support.  

• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.   

• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.  

• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries. 

Education and Experience:  

• Medical, Pharmacy, Biomedical degree or any equivalent to that 

• Previous experience that provides the knowledge, skills, and abilities to perform the job will be considered an advantage.

• Proficiency in Spanish and English

Knowledge, Skills and Abilities:   

• Excellent verbal and written communication skills in English and Spanish

• Excellent language skills (comprehension, speaking, reading and writing);

• Fluency skills in Spanish will be required  

• Proficient computer and keyboarding skills

• Good interpersonal skills  

• Ability to work independently as well as part of a team.

• Ability to interpret client provided complex medical and technical information  

• Organizational and time management skills  

• Ability to maintain a positive and professional demeanor in challenging circumstances

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme, ensuring you reach your potential.