Job Summary

Medical Administrator
3 days per week: a mixture of AM (8:00 - 16:00) and PM (11:00 - 19:00) shifts.
Experienced front‑of‑house reception, preferably in a General Practice, calm and courteous manner even under pressure. Computer literate - EMIS trained preferred. Deliver quality administrative services.

Main Duties of the Job

• Offer general assistance to the Health Centre team.
• Use medical computer systems (EMIS) and IT systems as directed by the Health Centre (NHS e‑mail, online training, intranet).
• Receive, assist, and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Undertake a variety of administrative duties to support the smooth running of the Health Centre.
• Facilitate effective communication between patients, the primary health care team, secondary care, and other associated healthcare agencies using IT systems.
• Participate in the registration of new patients and manage patient registration using various IT systems.
• Encourage patients to use technology to access services.
• Participate in call and recall for patients making suitable appointments.
• Participate in training at Health Centre and network level.

About Us

We are a friendly and modern Health Centre providing comprehensive primary care services to 19,000 patients from diverse cultural backgrounds on two sites. The Health Centre is committed to building a team to deliver high‑quality services.

Job Details

Job Title: Administrator
Reports to: Operation Manager
Location: 26 Palmers Road, London, E2 0FA
Reference Number: A3026-25-0011
Contract: Permanent
Working Pattern: Part‑time
Pay: £13.15 an hour
Posted: 27 October 2025

Job Responsibilities

Offer general assistance to the Health Centre team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Use medical computer systems (EMIS) and IT systems as directed. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties, including secretarial and clerical support. Facilitate effective communication between patients and the health care team. Participate in the registration of new patients and manage patient registration. Encourage patients to use technology to access services. Participate in call and recall and in training.

Duties and Responsibilities

• Opening up/locking‑up of Health Centre premises and maintaining security in accordance with Health Centre protocols.
• Maintaining and monitoring the Health Centre appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations, ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail and electronic data.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Health Centre guidelines.
• Computer data entry, data allocation and collation; processing and recording information in accordance with Health Centre procedures.
• Promoting a positive image of the Health Centre at all times.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clearing and re‑stocking consulting rooms as required.
• Providing clerical assistance to Health Centre staff as required including word/data processing, filing, photocopying and scanning.
• Processing e‑referrals as per Health Centre protocol.
• Ordering, re‑ordering and monitoring of stationery and other supplies.
• Dealing with clinical waste.
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter.

Confidentiality

• Patients entrust us with sensitive information in confidence; staff must respect privacy and act appropriately.
• Access to confidential information relating to patients, carers, staff and the business is strictly confidential.
• Information may only be divulged to authorised persons in accordance with Health Centre policies and procedures.

Health & Safety

• Use personal security systems within the workplace according to Health Centre guidelines.
• Identify risks involved in work activities and undertake activities to manage those risks.
• Use appropriate infection control procedures, maintain work areas tidy and safe.
• Actively report health and safety hazards and infection hazards immediately when recognised.
• Keep own work areas and general / patient areas generally clean.
• Undertake periodic infection control training (minimum annually).
• Report potential risks identified.

Equality And Diversity

• Support the equality, diversity and rights of patients, carers and colleagues.
• Respect privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behave in a manner that is welcoming, non‑judgmental and respects circumstances, feelings, priorities and rights.

Personal/Professional Development

• Participate in an annual individual performance review.
• Take responsibility for own development, learning and performance and demonstrate skills and activities to others.
• Lead on areas of work.

Quality

• Alert other team members to quality and risk issues.
• Assess own performance and take accountability for own actions.
• Contribute to effectiveness of the team by reflecting on activities and suggesting improvements.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage own time, workload and resources.

Communication

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise alternative methods of communication and respond accordingly.

The Post‑holder will:

• Apply Health Centre policies, standards and guidance.
• Discuss with other members of the team how policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification – Qualifications

• GCSE or equivalent grade A to C in English and Maths.
• NVQ Level 2 in Health and Social Care.

Desirable Qualifications

• NVQ Level 3, EMIS trained knowledge of using MS Office and email clients.

Experience

• Essential: Experience of working within a General Practice.
• Desirable: Experience of dealing with IT issues in a general practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer: Suttons Wharf Health Centre
Address: 26 Palmers Road, London, E2 0FA
Website: https://www.suttonswharfhealthcentre.nhs.uk/