Social network you want to login/join with:

We are seeking a Head of Medical Assistance to join us to be responsible for leading the travel assistance and medical repatriation services, ensuring that clients receive timely and effective medical support during their travels. This role involves strategic oversight, coordination of medical services, and supervision of nursing staff in collaboration with the Chief Medical Officer (CMO) to deliver high-quality care in emergency situations.

This role is based in our Redhill office on a hybrid basis.

Duties will include:

1. Leadership and Management:
   • Lead and manage the medical assistance team, providing guidance, training, and support to ensure optimal performance.
   • Develop and implement departmental policies and procedures to enhance service delivery and operational efficiency.
2. Strategic Planning:
   • Collaborate with COO to define the vision and strategic objectives for the medical assistance department.
   • Analyse best practices and client needs to identify opportunities for service improvement and uphold high standards for medical assistance.
3. Operational Oversight:
   • Oversee the day-to-day operations of the medical assistance services, ensuring timely and effective responses to client needs.
   • Monitor and evaluate service delivery metrics to ensure compliance with quality standards and regulatory requirements.
   • Monitor the reserving process and related adjustments and closures in line with finance policies.
4. Relationship Management:
   • Serve as the primary point of contact for key partners and clients, addressing inquiries and resolving issues related to medical assistance services.
   • Build and maintain strong relationships with partners, the group network, emergency services, and other stakeholders.
5. Management:
   • Lead the response to medical emergencies or escalations, coordinating with internal teams and external partners.
   • Develop and implement crisis management protocols to prepare the team for various scenarios.
6. Training and Development:
   • Identify training needs within the team and provide opportunities for professional development.
   • Conduct regular training sessions to keep the team updated on industry standards and best practices.
7. Reporting and Analysis:
   • Prepare regular reports on the performance of medical assistance services, identifying areas for improvement and implementing necessary changes.
   • Analyse data to assess service effectiveness and inform strategic decisions.

Your Profile

• Experience in building and leading teams, and improving organizational capability.
• High drive and motivation to ensure successful delivery of initiatives and support change across the business.
• Experience in preparing and presenting business reviews and strategic information at an executive level.
• Evidence of strategic planning, analytical, and execution skills with the ability to assess and communicate priorities and drive actions through others.
• Proven ability in operational resilience, regulatory controls, and risk management.
• A mindset to foster a culture of change and champion it across the organization.
• Strong business acumen, especially in large financial services organizations.
• Resilient, tenacious, and capable of persevering in a fast-paced, changing environment.

About AXA

AXA Group is a global leader in insurance and asset management, offering a wide range of products and services to protect and advise clients throughout their lives. With over 100 million clients worldwide, AXA focuses on transforming from a payer to a partner with a focus on risk prevention.

Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity, and One AXA.

About the Entity

AXA Partners is a business unit offering assistance services, travel insurance, and credit protection. It also implements innovative solutions from the AXA Innovation team, designing worldwide solutions for partners and communities to protect what matters when it matters.

What We Offer

Joining AXA Partners means working in a responsible company that values expertise and diversity. We focus on developing skills, offering competitive compensation, and providing opportunities for professional growth. We are committed to making a difference when it matters most, creating a sense of pride among our employees.