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Clinical Assistant (Graduate MSK/ Sports Rehab), Croydon

Client: Health and Care Management Ltd

Location: Croydon, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9662ea10487a

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

About the Role

We are seeking a Clinical Assistant to join our team in Croydon with hybrid working options. This full-time role involves shifts between 8am and 6.30pm, with occasional Saturday shifts. The Clinical Assistant supports our services through regular communication with patients, customers, and treatment providers via phone, email, and text. The role offers exposure to case management and customer experience support, including handling complaints and feedback. Ideal candidates will have excellent communication skills, attention to detail, and strong organizational abilities.

Key Responsibilities

• Handling calls from patients, customers, or treatment providers
• Addressing queries about case status, treatment referrals, or bookings
• Supporting Absence Management services with referrals and appointment scheduling
• Assisting the Customer Experience team with capturing feedback
• Working hybrid from home and office (Croydon or Manchester)
• Willingness to work shifts covering early to late hours (8am - 6.30pm)

Qualifications & Skills

• Relevant clinical degree (Sports Therapy, Sports Rehabilitation, Psychology)
• Experience in customer service or administrative roles
• Excellent attention to detail and ability to work accurately in a fast-paced environment
• Strong customer service skills, empathetic, and proactive in resolving issues
• Proficiency in MS Office and IT literacy
• Excellent communication skills and ability to build relationships
• Membership with BASRaT or SST (or ability to obtain)
• Industry experience in healthcare or insurance
• Experience in complaints and claims management; FCA regulations knowledge is a plus

About the Company

HCML, established in 2003, is a leading provider in rehabilitation and case management, serving insurance, corporate, and legal sectors. We focus on helping injured and ill individuals recover and return to work, delivering high-quality, coordinated services to ensure effective clinical outcomes.

DE&I Commitment

HCML is committed to equality and diversity, encouraging applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or marriage.

Benefits

• 25 days annual leave + your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Enhanced maternity/paternity/adoption and shared parental leave
• Two voluntary days per year
• Long Service Awards
• CPD opportunities